At aviatorlegends.com, we strive to offer a smooth experience for our users. We understand that certain situations may necessitate a cancellation or refund request. This policy explains how cancellations and refunds are managed on our platform.
Before Contest Begins: You may cancel your entry before the contest starts, as long as the cancellation window (shown on the contest page) remains open. Cancellations within this period will result in a full refund of your entry fee to your account.
After Contest Start: Once a contest has commenced, cancellations are not allowed, and entry fees become non-refundable as the contest involves real-time events.
Insufficient Participation: If a contest fails to meet the minimum participant requirements, aviatorlegends.com reserves the right to cancel it. In such cases, all participants will receive a full refund of their entry fees.
Technical Issues: Should a contest be canceled due to technical difficulties or unforeseen events, aviatorlegends.com will provide a full refund to all participants involved.
Violation of Rules: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, refunds may not be issued to those found responsible for the violations.
Eligibility for Refunds: Refunds are granted in the following situations:
Refund Process: Refunds are credited to your aviatorlegends.com account balance, which can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Cases: Refunds are not provided in the following instances:
Requesting a Withdrawal: You may withdraw your account balance at any time, provided it meets the minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A processing fee may apply to withdrawals and will be shown during the withdrawal request.
Contact Support: To initiate a cancellation or refund, contact our support team at [email protected]. Please include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
aviatorlegends.com may update this Cancellation & Refund Policy as needed. Changes will be posted here, and we recommend checking this policy periodically.
For any questions or concerns regarding this Cancellation & Refund Policy, feel free to reach out to us at [email protected].